YOU CAN NOW REACH OUR AGENCY VIA CITIZENS GATE
Asides the Official Email Service, the populace of Lagos State (and beyond) can now reach the Lagos State Public Procurement Agency via the CRM (Citizens Relationship Management) also known as the Citizens Gate.
According to the state government, the Lagos State Citizens Gate app (with the address https://citizensgate.lagosstate.gov.ng) was designed “to facilitate interaction and provision of services between government and the citizens from the comfort of their homes and offices without necessarily paying a visit to government establishments where such services are being provided.”
The App is divided into 6 segments: file a feedback, LASRRA registration, department and agencies, online payment for state services, Frequently Asked Questions (FAQs), and Local Governments. Each of the segments is designed to provide useful information for users to engage.
Situated at the top right corner of the Citizens gate app is the login button. This leads to a page that allows users log in using their registered email address and passwords before they can update their feedback using the app. The “file a feedback” segment serves as both registration point for users as well as a feedback port. Users are required to fill in their details to create a profile. Thereafter, a text message and email is sent to confirm registration as well as provide their login details (email and password).
Going forward, the top right button provides three drop-down options for the registered app user: View tickets, to check a list of previous feedbacks, File a feed, which leads to a form that will allow users log a feedback and then there’s Update profile, which speaks for itself.
The LASRRA registration button leads to the Lagos State Residents Registration Agency’s (LASRRA) website. This feature, I believe, is situated on the app to promote citizens registration and grow the state’s database. Not a bad move at all.
The Frequently Asked Questions (FAQs) segment is the most detailed part of the Citizens gate app. It provides answers to commonly asked questions about the state’s MDAs and their operations. The Local Governments segment gives a list of the 56 Local Governments and Local Council Development Areas (LCDAs) in the state and their addresses.